1.Cancelation:

Cancellation Fee within one week: 100%
Cancellation Fee within two weeks and more than one week: 50%
Cancellation Fee within three weeks and more than two weeks: 30%

2. Policy on Mechanical and Electrical Issues:

In the event of a mechanical breakdown, our company will make every effort to supply a replacement vehicle of
appropriate capacity in a timely manner. If a replacement vehicle is dispatched and the client refuses, no refund will be
given. If our company is unable to secure a replacement vehicle, we will issue a refund to the client a pro-rated amount
equal to the amount of time or mileage that the client did not use the vehicle for with no further liability to our company.
In case of an emergency, our company reserves the right to substitute any vehicle with appropriate capacity or subcontract
the client’s rental to an affiliate without prior notice to the client. In the event of a tire issue, all efforts will be made to
change the tire quickly and safely. Our company will adjust the client’s end time to compensate for the loss in time
changing the tire, no refund will be provided. How the bus company handles other delays in travel are further explained in
the Policy on Delays section of this contract. Furthermore, our company is not responsible for any audio/video
equipment malfunctions, or the Client’s inability to connect or play personal devices on the vehicle

3. Policy on Delays

Acts of God, traffic congestion, road conditions, vehicle malfunctions, accidents, emergency, and/or weather conditions
will delay travel. Every effort will be made to dispatch the contracted vehicle during these conditions and all attempts will
be made to arrive at the initial pick-up address on time. In the event that there is a delay caused by above mentioned
situation, our company will modify the drop off time to reflect the amount of time caused by the delay. The client agrees
that this action will fully compensate them for the delay and there will be no further liability to our company. Should our
company deem at any time up until the day of the service that weather conditions are too dangerous for our chauffeurs
and/or vehicle, we will inform the client of such and cancel the service. The company liability shall be limited to a full
refund of any money paid to our company.

4. Safety Rules

Everyone must remain seated while bus is in motion. The windows on the bus are emergency exits. These windows are
designed to fall off the frame when they are opened. The passengers should never try to open any window unless in case
of emergency.

5. Responsibility

When the Chartering Party requests any change in service that results in an increase in miles or hours to that specific
charter, an additional charge may be necessary for that additional service. The group is responsible for any ferry and
entrance fees incurred on the trip. The group is responsible for providing our driver with a single, non- smoking hotel room
for all overnight trips. Our company is not responsible for any luggage or personal items left on the bus.

6. Refund Policy

1.1 All deposits are non-refundable.
1.2 The remaining balance becomes non-refundable once charged, which occurs 15 days prior to the reservation date.
1.3 Refunds will only be issued in the following circumstances:

• If the Company is unable to provide the service booked and no suitable replacement vehicle is available.

• If the Company cancels the reservation due to reasons within its control.
  1.4 Refunds, when approved, will be processed to the original payment method within 3–7 business days, depending on the client’s bank or card provider.
  1.5 No refunds will be issued after the service has been delivered, regardless of whether the Client or passengers utilized the service.

  7. Dispute Policy

  2.1 The Client agrees not to initiate any credit card chargeback or payment dispute for services that have been provided in accordance with the reservation agreement.
  2.2 In the event of a concern or dissatisfaction with the service, the Client must notify the Company in writing within 48 hours of the service date.
  2.3 The Company will review all complaints and may, at its sole discretion, offer partial refunds or credits if a service issue is validated.
  2.4 Any chargebacks or disputes made without following this process will be treated as a breach of this Agreement. The Client will remain liable for all fees, costs, and damages incurred by the Company in responding to or contesting the dispute.